Privacy Policy

Privacy Policy: Customer Relationships and Marketing

Controller
EnerKey Oy
Lutakonaukio 7
FI-40100 Jyväskylä
e-mail: support@enerkey.com
Tel. +358 20 799 2101

Name of the register
EnerKey’s Marketing and Customer Register

Contact person
Satu Huuhtanen
Vice President, Operations
e-mail: satu.huuhtanen@enerkey.com

The purpose of processing customer data

Regarding marketing communications, personal data is processed in relation with management and development of customer relationships, as well as direct marketing purposes. In customer support, customer´s personal information is processed to manage EnerKey SaaS access rights and services.

Content of the register

The register contains the following information of EnerKey´s customer contacts and / or users of EnerKey´s services:

• Name
• Telephone number
• Email address
• Organization
• Language
• Information on the use of the service (incl. usage data, login time) (only users of the EnerKey SaaS service)
• Education level and occupation (only for marketing communications)
• Cookies collect personally identifiable information, such as your IP address, location, Internet browser and information related to the use of our website (for marketing communications only)

The reason for processing of personal data

In marketing communications, personal information is processed with the consent of customers and potential customer contacts. In customer support, the data of EnerKey´s customers and the EnerKey SaaS users in those customer organizations is processed based on the customer agreement and the related legitimate interest.

Description of registered groups and personal data groups

Registered are the contact persons of EnerKey’s customers and potential customers, as well as the users of EnerKey’s services.

Sources of information

Information about users is obtained based on EnerKey’s customer relationship or potential customer status, with the user’s consent from themselves and / or user-related actions on our website.

Recipients of information

Information related to users of the EnerKey SaaS will not be disclosed to other parties. The processing of personal data uses processors and possibly also sub-processors with whom appropriate agreements have been concluded.

Data transfer outside the EU or the European Economic Area

Data will not be transferred outside the EU or the European Economic Area.

Contacts related to register information

Contacts and corrections related to personal data are made free of charge, on the base of a sufficiently specific request at EnerKey Support: Service Desk tel. +358 20 799 2101, e-mail: support@enerkey.com

Rights of the registrant

The registrant has:

• The right to have access to one’s own data and the right to verify and rectify data.
• The right to receive confirmation that the data controller is processing registrant data.
• The right to object to the processing of data.
• Right to request deletion of data in situations under Article 17 of the General Data Protection Regulation.
• The right to request a restriction on the processing of personal data in situations under Article 18 of the General Data Protection Regulation.

Deleting the registry data also terminates any access to the EnerKey´s services for that person.

Retention periods of personal data

The marketing customer data register is maintained on a regular basis, deleting inactive contact information from the marketing personal data register, and updating the contact information of active customer relationships both on its own initiative and from the customer notification.

The personal data of EnerKey SaaS users will be anonymized from the register 6 months after the expiry of the EnerKey SaaS user license.

Cookies

Our website uses cookies to improve the user experience and to collect usage statistics. For more information on cookie management, see EnerKey’s Cookie Policy, which can be read here.